Terms of service

TERMS AND CONDITIONS

Last updated: November 6, 2026

1. Acceptance

By using this website and placing an order, you accept these terms. We recommend reading them before you buy, together with our Return and refund policy, Shipping policy and Privacy policy.

2. Products

Our jewelry is handmade, piece by piece, in 925 sterling silver. That is why each piece may have small variations from the photos; they are part of its character and are not considered a defect. We do our best to make descriptions and photos accurate.

3. Prices and payment

Prices are set in euros and include VAT. If you shop in another currency, the converted amount is shown at checkout. Shipping costs are shown before payment. You can pay with the methods available at checkout (card, PayPal, Apple Pay, Bizum, Klarna and others). Paying in installments with Klarna is subject to Klarna's approval. We may change prices and availability at any time, but the price in effect when you placed your order will always apply.

4. Orders

You will receive a confirmation email when you place your order. If a piece is not in stock, we make it for you; the timeframe is shown on the product page and in our Shipping policy. We may reject an order if there is an obvious error in the price or in the details provided; in that case we will refund the full amount.

5. Shipping and delivery

Shipping timeframes, rates and conditions are in our Shipping policy. We are not responsible for delays caused by the carrier or by circumstances beyond our control, but we will help you resolve any issue.

6. Returns and exchanges

You have 14 calendar days from receiving your order to return it or request a free size exchange. For orders received between November 1 and January 10, or if you ask us (for example, because it is a gift), the period is extended to 40 days. Shipping the piece to our studio is paid by the customer; we recommend sending it tracked and insured, as Soleilu is not responsible for loss or damage during that shipment. For size exchanges, we pay the shipping back to you. Custom pieces cannot be exchanged or returned: pieces designed from scratch, with an engraving or with significant changes to the original design. A piece made to order in one of our catalog sizes is not considered custom. Ahora family cuffs with an engraved time can be exchanged and returned. All conditions are in our Return and refund policy.

7. Warranty

Our jewelry has a lifetime warranty against manufacturing defects. It does not cover normal wear, misuse or damage caused by knocks, accidents or chemicals, and it does not limit the legal guarantee you are entitled to as a consumer.

8. Intellectual property

The designs, photos, texts and logos on this website belong to Soleilu or are used with permission. They may not be copied or used without our written authorization.

9. Liability

Our liability for an order is limited to the price paid for it, except where the law does not allow this limitation.

10. Changes to these terms

We may update these terms. Changes apply to orders placed after they are published.

11. Governing law

These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence. Otherwise, the courts of Castellón de la Plana (Spain) will have jurisdiction.

12. Contact

hola@soleilu.com · +34 671 311 707 · Monday to Friday, 10 am to 7 pm (Spain time).