Privacy Policy

Last updated: November 6, 2026

1. Data controller

Owner: Soleilu · Email: hola@soleilu.com · Phone: +34 671 311 707

2. What data we collect

• Contact and shipping data: first name, last name, address, email and phone number.
• Order data: products purchased, sizes, personalizations (for example, the engraved time) and purchase history.
• Payment data: processed securely by Shopify and payment providers (for example, Klarna or PayPal). Soleilu does not see or store your full card details.
• Browsing data: IP address, browser type and pages visited, through cookies (see section 7).

3. Why we use your data and on what legal basis

• To manage your order, shipping, exchanges, returns and warranty (performance of the contract).
• To answer your questions (your consent or performance of the contract).
• To send you news and promotions by email, only if you have subscribed (your consent, which you can withdraw at any time).
• To comply with our legal obligations, for example invoicing (legal obligation).
• To improve the store and measure how it works (legitimate interest, or your consent in the case of cookies).

4. Who we share your data with

Only with the providers we need to serve you, who process your data following our instructions: Shopify (store platform), payment providers (Klarna, PayPal and others), shipping companies, Klaviyo (email sending) and customer service providers. Some may be located outside the European Union; in that case, the transfer is made with the safeguards required by law. We never sell your data.

5. How long we keep it

Order data: for as long as tax and commercial law requires. Marketing email data: until you unsubscribe. Everything else: only as long as needed for the purpose for which it was collected.

6. Your rights

You can request access, rectification, erasure, objection, restriction of processing and portability of your data, and withdraw your consent at any time, by emailing hola@soleilu.com. If you believe we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Cookies

We use our own and third-party cookies to make the store work, remember your cart and, if you accept, analyze how the website is used and personalize advertising. You can accept, reject or configure them in the cookie banner and in your browser settings.

8. Security

We apply technical and organizational measures to protect your data. Even so, no transmission over the internet is completely secure.

9. Changes to this policy

We may update this policy. We will publish any changes here with their update date.