Shipping policy

Last updated: November 8, 2026

1. Where we ship from

We ship every piece from our studio in Castellón de la Plana (Spain) to Spain, the European Union and other countries (those available at checkout). If your country is not listed, email us at hola@soleilu.com.

2. When your order ships

• Ready-to-ship pieces: they ship within 2 to 3 business days.
• Made-for-you pieces (made to order): we make them in 15 to 20 business days and then ship them.
• Custom pieces: the timeframe depends on the commission; we will confirm it by email. During busy seasons such as Christmas, timeframes may be a little longer. We will let you know if so.

3. Rates

Final rates are always shown at checkout.

Spain

• Standard shipping to a pickup point (3 to 5 business days): free
• Insured shipping against loss (3 to 5 business days): €5
• Premium 24h shipping: €8.50

European Union

• Standard home delivery (4 to 6 business days): free
• InPost Pick Up Europe (pickup point): €7.98
• Insured shipping against loss (4 to 6 business days): €10

Rest of Europe

• Standard shipping (7 to 12 days): free
• Insured shipping against loss (7 to 12 days): €10
• FedEx International with duties and taxes included: €34.90

United States

• Standard shipping (7 to 12 days): free
• Insured shipping against loss (7 to 12 days): €15
• International express shipping (3 to 6 days): €34.90

Rest of the world

• Standard international shipping (7 to 12 days): free
• International express shipping (3 to 6 days): €34.90

Prices are set in euros; if you shop in another currency, the converted amount is shown at checkout. Transit times are estimates and start counting when the order leaves our studio.

4. Tracking and insured shipping

Every shipment includes a tracking number. When your order ships, you will receive an email with it (please also check your spam or promotions folder). If you choose insured shipping and your package is lost, we will send you a new piece or refund you as soon as you let us know, without waiting for the carrier's investigation.

5. Delivery

Please make sure your address and phone number are correct. If you choose a pickup point, collect your package within the time set by the carrier. If a package comes back to our studio because of an incorrect address, because nobody was home or because it was not collected, we will email you to reship it; the new shipment will have a cost. If you prefer not to have it reshipped, we will refund the price of the piece minus the shipping and return costs.

6. Customs (outside the European Union)

Outside the EU, import taxes or duties may apply. These are paid by the customer, except with FedEx shipping with duties and taxes included. We do not refund orders refused at customs or because those charges were not paid.

7. Damaged or lost packages

If your package arrives damaged, take photos of the packaging and the piece and email us as soon as possible at hola@soleilu.com. If tracking says "delivered" but you don't have it, let us know within 48 to 72 hours. If your package is lost, we will open a claim with the carrier and, once the carrier confirms the loss, we will send you a new piece or refund you. With insured shipping, we sort it out without waiting for that confirmation.

8. Contact

hola@soleilu.com · Monday to Friday, 10 am to 7 pm (Spain time).