Terms and conditions
Last updated: 12/08/2024
Brand, from now on Soleilu, represented by Lucía Vilar, owner.
1. Generalities
By accessing and using this website (soleilu.com), you agree to comply with the following terms and conditions. Please read these terms carefully before making any purchase. If you do not agree with these terms, we recommend that you do not use our website.
2. Ownership of the Site and Content
This website is owned and operated by Soleilu, a registered trademark under the laws of Spain. All content presented on this site, including, but not limited to, text, graphics, logos, images, and software, is the property of Soleilu or its content suppliers and is protected by copyright and trademark laws.
3. Use of the Site
You are granted limited permission to access and make personal use of this site. You may not download (other than for caching purposes) or modify the site, or any portion thereof, without Lucía Vilar's express written consent. This permission does not include any resale or commercial use of the site or its contents.
4. Products and Services
All products displayed at Soleilu are unique, handcrafted jewelry. We make every effort to ensure that product descriptions and images are accurate. However, due to the handmade nature of the products, there may be slight variations between the product shown and the product delivered. We reserve the right to change product prices and availability at any time without prior notice.
5. Orders and Payments
By placing an order through our website, you agree to provide truthful and accurate information about yourself and your payment details. We reserve the right to reject any order that does not meet these requirements. All prices are in Euros and do not include shipping costs, which will be added to the total order price. Payment can be made using the options available on the website.
6. Shipping and Delivery
Shipping and delivery times vary depending on the customer's location and product availability. We make every effort to ship products within the timeframe indicated when placing the order. We are not responsible for delays caused by the courier service or circumstances beyond our control. Shipping costs will be clearly indicated at checkout.
7. Returns and Exchanges
Since our jewelry is handcrafted and personalized, returns and exchanges are only accepted in the event of manufacturing defects or if the incorrect product was shipped. If you wish to return or exchange a product, you must contact us within 7 days of receiving the order. The product must be in its original condition and free of signs of use. Return shipping costs are the customer's responsibility, unless it is an error on our part.
8. Warranty
Our jewelry is guaranteed for six months from the date of purchase against manufacturing defects. This guarantee does not cover normal wear and tear, misuse, or damage caused by accidents.
9. Privacy
We are committed to protecting your privacy. The personal information we collect is used only to process your orders and enhance your shopping experience. We will not share your personal information with third parties without your consent, except when necessary to comply with a legal obligation or complete a transaction.
10. Limitation of Liability
In no event will Soleilu be liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our products or this website. Our total liability to you for any damages related to your order is limited to the purchase price of the product in question.
11. Modifications to the Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Modifications will be effective immediately upon posting on the website. We recommend that you review these terms periodically to stay informed of any changes.
12. Applicable Law
These terms and conditions are governed by the laws of Spain. Any dispute arising in connection with these terms and conditions shall be resolved by the competent courts of Valencia, Spain.
13. Contact
If you have any questions or concerns about these terms and conditions, you can contact us at hola@soleilu.com