shipping

Ready to ship orders: As we are a small artisanal business, we do not have a stock. We have some jewelry already made and ready to ship, while others we have to make on demand. If you need something urgently, please contact us before placing any order. Ready-to-ship orders are processed within 1-3 business days after payment is received. You will receive a confirmation email once your order has been processed.

Custom orders or personalized items: For orders that we have to manufacture or personalized items, we have a minimum of 15 days plus shipping time.

Again, if you have any special requests or need something urgently, please contact us by email.

Shipping Rates Shipping rates are calculated at checkout based on your preferred shipping method and location.

COLLECTION POINT SPAIN (INPOST): €4.40 Pick up your order at a collection point close to your address.

INPOST PORTUGAL 4 DAYS: €4.50 Pick up your order at a collection point close to your address in Portugal.

INPOST GERMANY, AUSTRIA 6 DAYS: €14.50 Pick up your order at a collection point close to your address.

INPOST COLLECTION POINT (FRANCE, BELGIUM, LUXEMBOURG, NETHERLANDS): €7.50 Pick up your order at a collection point close to your address.

STANDARD EUROPE 7-15 DAYS: €15 Receive your order at home.

INTERNATIONAL SHIPPING: We are pleased to offer international shipping to many countries. Please note the following:

Customs and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Check with your local customs office for more information.

Delivery Time: International delivery times vary depending on destination and shipping method. Please allow 15-20 business days for standard international shipping.

USA AND CANADA: €25

REST OF THE WORLD: €25

Order Tracking Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website.

Packaging: Your jewelry will be carefully packaged to ensure it arrives in perfect condition. We use durable, discreet packaging to protect your items during transportation. A cloth and an airtight bag for silver jewelry will also be included, as well as a case and a hand-screen printed bag.

You can choose recycled or new packaging (recycled packaging will receive a discount on future orders <3).

By recycled packaging we mean: used plastics, cardboard or other materials or old used packaging.

Lost or Damaged Packages If your package is lost or damaged during shipping, please contact our customer service team immediately at ssoleilu@gmail.com . We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.